Privacy Policy

Last updated: 10th February 2026

Who We Are

Caithness Drone Services provides aerial imagery services across Caithness.

For any privacy-related enquiries, please contact:
info@caithnessdroneservices.co.uk

What Information We Collect

We may collect the following information when you contact us or request a quote:

• Name
• Email address
• Phone number
• Property or project address
• Details submitted through our website enquiry form
• Messages sent via Facebook

If you subscribe to our newsletter, we will collect your email address for communication purposes.

We do not collect card details or process online payments through our website.

How We Use Your Information

Your information is used to:

• Respond to enquiries
• Provide quotes
• Deliver agreed services
• Communicate about bookings
• Maintain business and tax records
• Send newsletters (if you have subscribed)

We do not sell or share your personal data with third parties for marketing purposes.

Payment Information

Payments are made via bank transfer or Monzo. We do not store financial details beyond what is required for accounting and record-keeping.

Data Storage & Security

Customer information and imagery files are stored securely on a password-protected personal computer.

We take reasonable steps to protect your information from unauthorised access or misuse.

Data Retention

Customer information is retained for up to 5 years for accounting and record-keeping purposes, after which it may be securely deleted.

Newsletter subscribers may unsubscribe at any time.

Use of Imagery

Aerial imagery may be used for marketing or portfolio purposes only with the property owner’s permission. If you do not wish your imagery to be used, please let us know.

Aerial Capture & Privacy

Drone flights focus on the requested property or project area. Neighbouring properties may be briefly visible during normal aerial operations but are not intentionally targeted.

All flights are carried out in line with UK Civil Aviation Authority regulations.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where appropriate

To make a request, please contact us at the email above.